Privacy Policy | AV Pro Electrical Inc.

AV Pro Electrical Inc. ("AV Pro Electrical," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or communicate with us by phone, chat, email, or text message.

Information We Collect

We may collect information you provide to us directly, including your name, phone number, email address, property address, and details about your project. We may also automatically collect basic technical information such as your IP address, browser type, and pages visited, using cookies and similar tools.

How We Use Your Information

We use your information to:

Respond to your questions and requests for quotes
Schedule and confirm appointments and project walk-throughs
Follow up on quotes and provide project updates
Provide customer service
Improve our website and services
Comply with legal obligations

SMS / Text Messaging

If you opt in to receive text messages from AV Pro Electrical Inc., we will use your mobile number to respond to your inquiry and to send messages related to your request, such as appointment scheduling and reminders, quote follow-ups, project updates, and customer service. We do not send promotional or marketing text messages.

Message frequency varies. Message and data rates may apply. You can reply STOP at any time to unsubscribe, and you will receive one final message confirming your opt-out. Reply HELP for assistance, or contact us at (818) 304-5637 or info@avproelectrical.com.

Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver our messages (such as our text messaging platform).

How We Share Information

We do not sell your personal information. We may share information only with:

Service providers who help us operate our business (for example, scheduling, CRM, and messaging software), who are required to keep it confidential
Authorities when required by law or to protect our rights
A successor business in the event of a merger or sale

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies

Our website may use cookies to understand how visitors use the site. You can disable cookies in your browser settings.

Data Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is 100% secure.

Data Retention

We keep your information only as long as needed to provide our services and meet legal requirements.

Your California Privacy Rights

If you are a California resident, you may request to know, access, correct, or delete the personal information we hold about you by contacting us using the information below. We do not sell or share personal information for cross-context behavioral advertising, and we will not discriminate against you for exercising your rights.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

AV Pro Electrical Inc.
9912 La Tuna Canyon Rd, Sun Valley, CA 91352
Phone: (818) 304-5637
Email: info@avproelectrical.com